The guarantee

If BFF is not for you, request a refund within 30 calendar days after your first successful paid membership charge. If eligible, we'll refund that first payment and cancel the subscription immediately.

The 30-day window

Your 30 calendar days start when your first paid membership charge succeeds, after any free trial. An eligible request refunds only that first charge and cancels the subscription immediately. For an annual plan, that is the first annual payment. For a monthly plan, that is the first monthly payment. The guarantee never refunds later renewals, multiple months, or a full membership history. Each BFF account can receive this guarantee refund once.

How to claim

The fastest option is Settings > Request a refund. You can also email hello@rosiethebffgirl.com with "refund" in the subject line. Once a refund is issued, your bank controls when the credit appears on the original payment method.

Outside the 30-day window

After day 30, the guarantee no longer applies. If you were charged twice, did not authorize a charge, or believe there is another billing error, email hello@rosiethebffgirl.com so we can review it. If you just want to cancel future billing, you can do that any time from your profile. Cancellation takes effect at the end of your current billing period. You retain access through that date.

Eligibility

The guarantee applies for 30 calendar days after an account's first successful paid membership charge. It does not apply after a guarantee refund has already been issued on that account, to later renewal charges or separate purchases, or when BFF cannot find the first paid charge. An account with an open chargeback or payment dispute cannot also use the self-service guarantee for that same charge. These limits do not take away rights that cannot legally be waived.

Contact

Questions about the refund policy? Email hello@rosiethebffgirl.com. Last updated: July 2026.